F.A.Q.
Hi There,
If your querie is not answered here please contact me at paradehandmade@gmail.com. The chances are if you are experiencing a problem with something then others are too and if I know about it I can try to help and rectify it. Thank you.
Q.1. Is there a minimum order?
Answer: No
Q.2. When an item is sold out can I expect to find more at a later date?
Answer: Sometimes. It depends on the supplier and the handmade nature of the product. Some are unique, one-off pieces whereas others may be created similar in very short runs. Certain product lines are repeated by the producer so they continue to become available even though they may be out of stock for a while, such as art cards.
Q.3. Are products sold on Parade Handmade one-off, unique creations?
Answer: Where many items are indeed one of a kind, never to be repeated or are limited edition pieces, there are those that are repeated often, due to popularity and demand. Since no two hand crafted pieces could ever be identical, you will always have a special and unique piece whichever the case.
We also stock many art products. Some are original pieces and some are printed items featuring our artwork/paintings and designs such as posters, tote bags and other apparel and accessories. It is always made very clear if the item in question is original, where the blanks are sourced, printing carried out and who created the art work/design.
Q.4. Is it possible to order bespoke/special order through Parade Handmade?
Answer: Special orders through Parade Handmade can only be made for products that are produced by Lapanda Designs jewellery and a limited amount of other items. If in doubt simply email amanda@paradehandmade.ie and I will respond as soon as I see it.
Q.5. If I have a problem, return or a query relating to a product made by a Parade Handmade supplier or Parade Handmade directly, who do I contact? CONTACT HERE
Head to Customer Accounts by clicking this link! Customer Accounts
Answer: Always contact Parade Handmade with queries relating to products shown on or bought from our website. I will work diligently to respond promptly to your querie.
Q.6. Can I buy a gift certificate/voucher for Parade Handmade?
Answer: Yes, DIGITAL gift certificates/vouchers/cards only, are available in various denominations. You will find them under 'Gift Vouchers' in the main menu.
Q.7. I already have a gift certificate/voucher/card from the original shop 'Parade', can I redeem it on Parade Handmade?
Answer: Yes. Contact me via email, messenger or telephone and I will be happy to arrange for you to utilise your credit on Parade Handmade or recieve a refund.
Q.8. How does PayPal Express Work?
Answer. If you are checking out by using PayPal Express, you are first taken to the PayPal page to enter your credit card information and billing address. After this step, you’re shown available shipping methods.
By using PayPal Express you are taken passed the usual checkout procedure with address entry and contact details etc. You have already registered and verified your payment methods and addresses with PayPal so payment should be a lot quicker.
Q.9. Why are customs taxes no longer added for relevant countries such as the USA?
The reason I did this was so that all shipping and customs duties were charged up front. That way Parade Handmade customers were aware of the costs from the start. Unfortunately, I have not found a convenient way of paying the duties onward that I collected at checkout. Therefore, customers from countries outside of the EU will be expected to pay customs duty separately to their own relevant customs offices when their order reaches their borders. They should check the relevant information online for their own country and how customs duties are handled, how much they would be and how they are collected safely and securely.
Thank you for reading my F.A.Q. section. For further queries email me at info@paradehandmade.ie or check the end of any page for more helpful links.
Kind Regards, Amanda